The Task Force on Climate-Related Financial Disclosures.
Organisation established in December 2015 to develop a set of voluntary climate-related financial risk disclosures. They may be used by companies to provide information on the risks and opportunities related to climate change to investors and other stakeholders.
TRI*M Index is a synthetic measure of customer satisfaction and loyalty, as well as a key tool in the licensed Kantar methodology.
In mathematical terms, the TRI*M Index represents the weighted average of answers to four questions, selected by Kantar over 20 years ago in the course of evaluation studies. Ever since, they have been consistently used in customer satisfaction surveys across a number of markets, giving Kantar one of the largest benchmark databases.
The TRI*M Index includes the following four questions:
- overall rating – which reflects a customer’s overall opinion on the company’s services and products on a rational level,
- probability of recommendation – which shows whether a customer is so satisfied they would recommend the company’s products and services to other people on their own initiative,
- probability of repeat purchase – a tool to anticipate future behaviours related to repeat purchase of the company’s services,
- competitive advantage – which reflects the company’s competitive environment and measures if there are market barriers to switching and how strong they are.